May 26, 2020
OUR LOBBIES WILL REOPEN MONDAY, JUNE 1, 2020
Following the guidance & direction of Utah’s government and health officials and to ensure the safety of our members and staff lobbies are opening to serve members under the following guidelines:
- Limiting the number of members inside at any given time
- Routine cleaning and disinfecting will be conducted throughout the day
- Increased access to hand sanitizer and disinfecting wipes
- Social distancing in the teller lines, lobby areas and offices will be required
- Teller stations will be equipped with germ shields/plexiglass barriers
- Shareable items such as pens will be removed. If a pen is needed, members will be directed to keep the pen after use
- Members with COVID-19 symptoms or recent contact with someone who has an active COVID-19 case, are advised against entering credit union lobbies
- High risk individuals are advised to use drive-up or online services
- Members are asked to limit who they bring into the branch, unless assistance is needed.
Please keep in mind the health and safety of our members and staff is our top priority.
ECONOMIC IMPACT PAYMENTS
On Friday, April 10th, the IRS issued 75 million economic impact payments to qualified Americans. Utah Heritage Credit Union members will begin to see electronic ACH payments beginning April 15 and continuing throughout April.
Members who did not file electronic returns for 2018 or 2019 will not receive direct deposit payments, but instead will receive payment by check in the mail in the coming weeks.
Members can also go to the website below to get additional information regarding their EIP Payments. They can check their payment status as well as enter bank account information for direct deposit if the IRS doesn’t have that information.
UHCU ROUTING # 324377338
To verify when your payment has arrived please use our online eTeller at utahheritagecu.org.
The electronic payment will appear in your online history and on your statement as an IRS Refund.
FINANCIAL HARDSHIP ASSISTANCE
In these uncertain times, we recognize the unique challenges many of our members are facing. We are here to help with this, UHCU has taken steps to offer different options to assist our members.
UHCU is currently offering a no fee loan extension option on all loans. We want to help you any way we can. Just complete an online skip-a-pay form at https://utahheritagecu.org/skip-payment/
MEMBER ASSISTANCE PROGRAM
UHCU loan officers are available to assist you in applying for a line of credit or personal loan. They can also help with increasing your current line of credit. Our knowledgeable loan team is available everyday by appointment, and they are more than willing to work with you on a case-by-case basis.
60-DAY DEFERRED PAYMENT
UHCU is also offering a 60-day deferred payment on transferred loans and new qualifying loans.
Contact one of our loan team today at 435-436-8288 or 888-295-8428
SECURITY ALERT – CORONAVIRUS SCAMS
Several fraudulent schemes have been targeting Utah residents. Reports have increased regarding criminals who are contacting individuals claiming to be from the CDC, IRS, state, or other local authority.
Additionally, criminals/scammers may pose as representatives from UHCU or other financial institutions in an attempt to convince members into divulging sensitive information about their UHCU accounts.
Below we have provided links to the Federal Consumer Protection Agency latest consumer information regarding fraud and scams. Please remember to never share your UHCU account Information with anyone. This information includes credit card numbers, PINs, eTeller usernames/passwords, and all other sensitive information. Our team will never ask for your PIN or request sensitive information through an unsolicited text, phone call or email to you.
Your personal security is of the upmost importance to us. If you believe you may be a victim of these types of scams, please call us at 435-436-8288 or 888-295-8428
We also offer the convenience of banking virtually anywhere, anytime with the UHCU’s online eTeller and/or our Mobile App. utahheritagecu.org At Utah Heritage Credit Union, we are continually monitoring the developments and recommendations of the CDC along with those of other state and federal agencies. The safety and security of our members and employees are always of the utmost importance. We are continually striving to do everything possible to protect your personal health and your financial security.
We continue to strive to provide the highest level of service you have come to expect throughout this challenging time. We will continue to operate mainly through our drive-up windows in Moroni and Ephraim as our lobbies remain temporarily closed. Our Gunnison branch will also remain open with a limited staff. If your needs cannot be accommodated through the drive-thru, you can call to schedule an appointment with your branch at 435-436-8288 or 888-295-8428.
March 19, 2020
DOING EVERYTHING POSSIBLE TO PROTECT YOUR PERSONAL HEALTH AND FINANCIAL SECURITY
BRANCH OFFICES UPDATE
Protecting members, employees and your financial security continues to be our top priority at Utah Heritage Credit Union. We are continually monitoring the latest reports from both health and government organizations including the Center for Disease Control and Prevention (CDC). In response to the White House recommendation limiting gatherings of 10 or more and the recommended guidance regarding social distancing, UHCU has decided to temporarily close our branch lobbies and operate primarily through our drive-up windows in our Moroni and Ephraim locations beginning Friday, March 20, 2020.
Our drive-up windows will remain open and staffed to meet member needs. Our Mt Pleasant office that does not offer a traditional drive-up window will transition to a call center to meet our member’s needs. Our Gunnison grocery store office will be open normal hours with limited staff. If your needs cannot be accommodated through the drive-up windows, you can call to schedule an appointment with any of our branches by contacting the call center at 435-436-8288 or 888-295-8428. In addition, the night-drop boxes at all of our offices will remain open and be checked throughout the day.
- MORONI – Drive-up open with appointments for loans and other services
- EPHRAIM – Drive-up open with appointments for mortgage services, loans and other services
- MT PLEASANT – Call Center with appointments for loans and other services
- GUNNISON – Normal hours with limited staff
As we try to slow the spread of COVID-19 by avoiding cash transactions and encouraging social distancing, we encourage you to take advantage of the electronic services that we offer below:
- ONLINE BANKING – Available anywhere with 24/7 account access at utahheritagecu.org
- MOBILE BANKING/MOBILE DEPOSIT – Available anywhere with 24/7 account access for iOS and Android
- CALL CENTER – Monday-Friday 9:00 am – 5:00 pm 435-436-8288 or 888-295-8428
- ATM LOCATIONS – Available in Ephraim and Mt Pleasant with 24/7 access
We understand the uncertainty and economic issues that may occur because of this unprecedented event. We are here to help. If you encounter financial difficulties, we encourage you to contact a Utah Heritage Credit Union service representative to discuss your concerns. We can offer a variety of financing and payment options. As a reminder, your funds at UHCU continue to be insured by the NCUA.
We are committed to keeping you informed as the situation evolves. We are continually doing everything possible to protect your personal health and financial security. We appreciate your membership. Please continue to feel free to contact our offices with additional ways that we can better provide financial services to you, our membership family.